PSW Supervisor: “Hi Maria, I just wanted to pass on that I received a call from Mr. Liu’s family indicating that unfortunately he has been admitted to the hospital and you won’t need to visit him today.  The family will keep us updated so that we know when services should resume.”

PSW: “Oh that is too bad, thank you for letting me know.”

PSW Supervisor: “We do have a new client that requires similar care where she requires enemas every other day.  I can forward you the admission information so that you can go see her today.”